19 - Scaling Smart: How to Avoid Common Pitfalls in the Tech Industry

In this episode, host Dean Guida speaks with Zack Urlocker, Chief Operating Officer at Crescendo.ai, about his extensive experience in the tech industry. Zack shares insights from his work at companies like Borland, MySQL, Zendesk, and Duo Security, focusing on scaling businesses, product-market fit, and understanding customer pain points. He also discusses pricing challenges in AI, the importance of focus for startups, and how company culture plays a critical role in overcoming obstacles.